Refund Policy | Black Chapter Programming

Returns & Refunds policy

All digital products purchased on Black Chapter Programming, including ebooks, downloadable files, digital content, and online resources, are sold on a final sale basis. Due to the nature of digital products, which are delivered instantly after purchase and may be copied, downloaded, or accessed immediately, no refunds will be granted under any circumstances, regardless of the situation or reason provided.

REFUND EXCEPTIONS

Refund exceptions No refunds will be issued for: - An ebook that has not been read or used. - Content considered unsatisfactory. - A personal issue related to understanding, motivation, or use of the product. - A mistaken order not related to a technical issue preventing access. A refund may only be considered in the case of a verified technical issue that genuinely prevents access to the digital file or content, and only if the request is submitted within a reasonable time after purchase.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

9 rue de la gare 6740 Etalle, Belgique

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.